Support

How can we help?

Need help? Contact us at support@fancy.ltd. Please include the product name, the version you are using, your operating system (and your DAW, for plug-ins), and a short description of the issue. We reply by email, usually within two business days.

Frequently asked questions

How do I report a bug?

Email support@fancy.ltd with the product name and version, your operating system, and the steps that reproduce the problem. Screenshots or a short screen recording help us find the cause faster.

How do I request a feature?

Send your idea to the same address with "Feature request" in the subject line. Requests from users shape our roadmap, and we read every one.

Does your software upload my audio?

Our desktop products analyze and process audio locally on your computer; your audio files are not uploaded to us. See our Privacy Policy for details.

How do refunds work?

Purchases are handled by the store or payment provider where you bought the product, under their refund terms. If you need help with a refund, email us with your order number and we will assist. See our Refund Policy.

Where can I ask about licensing or a purchase?

Email support@fancy.ltd with your order number and the email address used for the purchase.